YOTI HUB ONBOARDING

SERVICE

product design

MY ROLE

discovery

DESIGN

USER TESTING

CONTEXT

Every customer (enterprise or SME) have to;

    -  Create an org account in Hub
    -  Go through the organisation verification process

The organisation verification process is currently completed by Yoti staff manually.

    - Organisation verification is a 15-30m task, but turnaround can be 3 - 6hrs
    -  Approx. 20 steps from entering journey to verified org account
    - +18 steps to create application and create a Portal account for themselves

PROCESS

problem

- The current onboarding journey is difficult for a customer to complete on their own

- Not all customers have information to satisfy the required fields before verification submission

outcome

- An onboarding journey that a customer can complete autonomously

- Reduce time from account creation to verification

- Reduce manual support customers need to complete account creation